Privacy Policy

Introduction

Welcome to RestorativeHairSerum.com (the “Site”). Restorative Hair Serum (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. By using our Site, you agree to the terms of this Privacy Policy.

Data Collection

Personal Data

We collect the following types of personal data:

  • Contact Information:
    • Name Mory Keita
    • Email address
    • Mailing address
    • Phone number
  • Payment Information:
    • Credit card details (number, expiration date, CVV)
    • Billing address
    • Transaction history
  • Account Information:
    • Username
    • Password
    • Purchase history
    • User preferences (such as saved items and wish lists)
  • Communication:
    • Any information you provide when contacting us via email or through our customer service
    • Records of your correspondence with us
  • Demographic Information:
    • Age or date of birth
    • Gender
    • Preferences and interests
  • Health and Wellness Information:
    • Information related to hair health, such as hair type and specific concerns (e.g., thinning, postpartum hair loss)
    • Any additional health-related information you voluntarily provide to help us recommend suitable products
  • Survey and Feedback Information:
    • Responses to surveys or questionnaires
    • Product reviews and ratings
    • Feedback and testimonials
  • Social Media Information:
    • Information obtained through your interactions with us on social media platforms
    • Social media handles or usernames if you interact with us through those channels

Usage Data

We may also collect non-personal data regarding your interactions with our Site:

  • Device Information:
    • IP address
    • Browser type and version
    • Operating system
    • Device identifiers
  • Usage Information:
    • Pages visited
    • Time spent on the site
    • Click-through rates
    • Navigation paths
  • Cookies and Tracking Technologies:
    • We use cookies and similar tracking technologies to monitor activity on our Site and store certain information. This helps us enhance user experience and track the effectiveness of our marketing campaigns.

How We Collect Data

We collect data through various methods, including:

  • Direct Interactions:
    • When you register for an account, place an order, or communicate with us
    • When you participate in surveys, promotions, or provide feedback
  • Automated Technologies:
    • When you interact with our Site, we automatically collect data using cookies, server logs, and other similar technologies
  • Third-Party Sources:
    • We may receive information about you from third parties, such as payment processors, advertising networks, and social media platforms, in accordance with their respective privacy policies

By providing us with your personal data, you consent to the collection, use, and storage of this information as described in this Privacy Policy.

Data Storage and Security

Storage

Your personal data is stored securely on our servers located in the United States. We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption: SSL encryption for data transmitted online.
  • Access Controls: Restricted access to personal data to authorized personnel only.
  • Data Anonymization: Anonymizing data where possible to enhance privacy.

Data Usage

We use your personal data for the following purposes:

  • Order Fulfillment: To process and deliver your orders.
  • Customer Service: To provide you with customer support and respond to your inquiries.
  • Marketing: To send you promotional emails and updates, provided you have given consent.
  • Site Improvement: To analyze usage data and improve our website and services.
  • Legal Compliance: To comply with applicable laws and regulations.

Data Sharing

We do not sell your personal data. We may share your data with third parties under the following circumstances:

  • Service Providers: Third-party vendors who assist us in operating our Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred.

Users’ Rights

General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following rights:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer your data to another organization, or directly to you, under certain conditions.

California Consumer Privacy Act (CCPA)

If you are a resident of California, you have the following rights:

  • Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
  • Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

Exercising Your Rights

To exercise any of these rights, please contact us at:

  • Email: [email protected]
  • Mail: Restorative Hair Serum, 2605 South Indiana Ave, Chicago, IL 60616.

We will respond to your request within 30 days.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: [email protected]
  • Mail: Restorative Hair Serum, 2605 South Indiana Ave, Chicago, IL 60616.

Effective Date: August 10, 2024