Welcome to RestorativeHairSerum.com. At Restorative Hair Serum, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.
Contact Information
- Business Name: Restorative Hair Serum
- Email: [email protected]
- Address: 2605 South Indiana Ave, Chicago, IL 60616
- Effective Date: August 10, 2024
Return Conditions
To be eligible for a return, the following conditions must be met:
- Product Condition: The product must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.
- Timeframe: You must initiate the return within 30 days of the delivery date.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been opened or used.
- Products not in their original condition, damaged, or missing parts for reasons not due to our error.
- Products returned more than 30 days after delivery.
- Gift cards.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
- Authorization: Our customer support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Packaging: Pack the item(s) securely in the original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
- Shipping: Ship the return package to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Return Shipping Costs
- Customer Responsibility: You are responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.
- Restocking Fee: A restocking fee of 10% of the purchase price may be applied to returned items. This fee will be deducted from your refund amount.
- Damaged or Defective Items: If you received a damaged or defective item, we will cover the cost of return shipping. Please contact us immediately to arrange for a replacement or refund.
Refunds
Once we receive your return and inspect the condition of the item(s), we will process your refund. Please note the following:
- Processing Time: Refunds will be processed within 7-10 business days of receiving your return.
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear on your account statement.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at [email protected] with your order number and details about the product condition.
Cancellations
If you wish to cancel your order, please contact us immediately at [email protected]. If your order has not yet been shipped, we will process the cancellation and issue a full refund. If your order has already been shipped, you will need to follow the return process outlined above.
Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please contact us:
- Email: [email protected]
- Mail: Restorative Hair Serum, 2605 South Indiana Ave, Chicago, IL 60616.
Updates to this Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our Site and purchase of our products constitutes your acceptance of the revised policy.
This Refunds and Returns Policy is designed to be user-friendly, clear, and fair for both customers and Restorative Hair Serum, ensuring a smooth process for handling returns and refunds.